Hunan Huatian Great Hotel Co., Ltd. is a hotel industry as the core, real estate and tourism as the two wings, famous Sunshine, par modern international travel services companies. Successful listing in 1996. Currently, the company managed total assets of more than 80 million yuan, with high star and economy hotels are more than 60; the company chain of 14 hotels throughout the city in Hunan and Beijing, Shanghai, Wuhan, Zhengzhou, Changchun, Nanchang, Xining, China Hohhot, etc. major cities; as the Chinese hotel industry, "Hunan", the company was awarded "China Top 20 Hotel Industry Group", "Top 300 Global hotel group," the central and western regions of China's largest national hotel brand. After establishing a call center system, you can break the "phone" this one way, customers anytime, anywhere via the web, instant messaging, e-mail, fax, and contact the call center customer service staff, the room reservations and other services for processing. Multiple access modes in the convenience of customers, but also effectively eased during the holidays or major events as the surge-type ordering (Housing) Phone problems arising from the hotel enhance the overall response rate of the hotel booking and reservations, please core competitiveness. The outbound function of the system and customer management capabilities can enhance communication and understanding with customers, resolve customer complaints promptly and effectively to maintain existing customers, develop new customers. Sound like a call center through common external "window", the customer through the window, the room can book / check-out, seating reservations and other services. Customer service calls in the first time that the identity of the customer background, history, consumer information, and even personality preferences and other information, to grasp the changing needs of our customers, helping to maintain old customers, improve customer satisfaction, enhance the overall hotel hotel industry, service quality and efficiency. Call center system will sound through voice query, self-service, human services, closely integrated with the hotel management, customer order, supply chain integration through the network, and enhance their market Hotels sensitivity, rapid response mechanism to build business, enhance and interactive customer information, resource allocation and use of the unified. System is an open platform for dialogue, hotel customer service staff to interact and collaborate with customers to complete customer service and customer care.

Previous: Sanya Hainan Island: workers who can not find the hotel industry not hire peopl
Next： Subsidence caused by construction of the Kaohsiung Hotel, Hong Kong Road, crack